Can you help with my problem?
Yes, if your phone suddenly stopped working or has suffered some accidental damage of any kind, there is a very good chance we can. We can recover all data from in more than 95% of cases including:
- Liquid damage (toilet, drinks, swimming pool, salt water, washing machine..etc).
- Will not power on
- Unable to charge
- Cracked/smashed screen
- Physical damage
- Broken connector
- Corrupted operating system
- No longer working after a software update/failed update.
- Apple devices that show a cable and iTunes logo.
- Corrupt iTunes backup (We can extract the contents for you)
- iTunes backup file asking for a password (Encrypted) – We can extract the contents for you without the password.
- Extracting an encrypted iTunes backup file
- PIN/Passcode removal on some models of phones. Proof of ownership must be provided, we will only do this for the real owner of the phone.
What can’t be recovered?
- Deleted Photos/Videos from any new model Apple iPhone or iPad.
- A factory reset/restored new model iPhone.
- A disabled iPhone or iPad – for most modern iPhone/iPads.
- Factory reset or deleted data from new model mobile phones due to data encryption or secure data erasing technology.
If your phone is disabled, you have deleted information or reset the phone – please give us a call or click on the live chat button on the bottom right of this page to give us more details before completing the Submit a job form. If we know we can’t help you, we’ll try to let you know right away.
How long will this take?
This will depend on what the problem is and how the device responds to any temporary repairs or chip-off procedure if required.
On average our Economy service jobs take 2-3 weeks, Priority takes 1 week and Emergency can be done in as little as 24 hours. There are many variables, but this typical estimate.
What We Can Recover?
Recover Full Contact details such as Names, Numbers, E-mails, etc.
Recover all send/receive text messages and multimedia messages.
Recover all types of documents such as .html, .zip, .doc, .xls, .pdf, and other file formats.
Recover Photos, Audio, Videos, Documents & WhatsApp messages and attachments.
Recover all photos and videos taken from your Android phone.
Recover any video file type downloaded from the internet.
- October 2017 (3)